[LCH Announce] cpanel0.lchost.net Outage 2:51-3:39AM BST [26/10/2007]

[Phillip Baker]

Hi,

We've had an issue with cpanel0 this morning which resulted from a reboot we
instigated after a kernel oops - this went awry when the box failed to shut
down completely.

This was initially incorrectly assumed to be a disk check on boot that was
making the box take a long time to come back, so no datacentre staff were
despatched for the first 25 minutes. 

Once it became clear that there was something out of the ordinary going on,
the box was looked at and brought back to life in short order.

Once the box came back up, there were some minor issues with the Apache
config due to an inconsistency in CPanel's configuration for a user account,
which have been resolved and the server is now running as expected.

Apologies for any inconvenience caused by this unfortunate incident.

We do have a replacement server for cpanel0 which while not a significant
upgrade does generally refresh the hardware, increase the storage size, and
add RAID1 to the server storage itself. The hardware will be installed into
Telehouse at some point this weekend and arrangements for the migration of
data will be made and announced on this list in due course.

We will also shortly be adding two CPanel "DNS Only" servers which will be
used to further aid those customers who still have yet to move off wave0 not
to mention provide automated DNS changes/additions to the secondary server
which until this point has not been the case. When these servers (cpdns0 and
cpdns1 respectively) are available for service, an announcement will be
posted - ALL cpanel users, regardless of server, will then be strongly
advised to change their nameservers to these two servers - that way, if your
account should move to another cpanel server, you will not need to update
nameservers on the domain(s) affected.

Regards,
Phillip Baker
LCHost Chief Technical Officer
phil at lchost.co.uk